Progressively evolve cross-platform ideas before impactful infomediaries. Energistically visualize tactical initiatives before cross-media catalysts for change.
Assertively exploit wireless initiatives rather than synergistic core competencies.
Credibly streamline mission-critical value with multifunctional functionalities.
Proven ability to lead and manage a wide variety of design and development projects in team and independent situations.
- Manage and deploy Microsoft 365 applications and Work on hybrid and pure Azure cloud to manage the services. - Plan and implement medium to high-risk changes in production systems - Planning and designing new platforms and integrating new technologies into existing infrastructure Evaluating new technologies and new releases - Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies, and best practices - Analyze and assess the impact and risk of low to medium-risk changes on production systems - Resolve Level1 2 incidents affecting the operation availability of production systems, through troubleshooting, implementing known fixes and consistent timely resolution and documentation. - Assist the dedicated teams to Install, configure, patch, and maintain appropriate technologies e.g. servers databases network storage software solutions - Manage and support backup strategies and Assist disaster recovery tests - Analyze system performance indicators and recommend improvement actions. - Monitor vendor's release notes and plan necessary upgrades and patches as required..
- Individual will be knowledgeable of all current Windows operating systems. (Windows 7/10 skills) - Execute service delivery by performing: Remote support, primarily responding to trouble tickets, customer inquiries and assist in windows and client application troubleshooting. - Coordinates with Client End User on expectations and availability to conduct Managed Client Services. - Imaging, configuring and installing systems issued to users and decommissioning retired systems. - Managing and Updating hardware and software license inventory records via IT Asset management system. - Remediate customer problems and conduct scheduled scans and manage PC disk encryption using McAfee ePolicy Orchestrator. - Operating within a IT Service Management like SolarWinds maintaining detailed documentation of resolution steps to cut down service delivery times..
- Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email. - Successfully Resolving 7 – 10 customer issues daily only escalating dictated by company guidelines. - Provided high quality customer service within Xplore’s service level quality guidelines - Liaised with internal departments to investigate and escalate issues as appropriate including Channel Support and Network Operations. - Documenting and prioritizing trouble tickets and technical issues on customer accounts - Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
Mustapha Attah — mustaphaattah@gmail.com — (613) - 252-2421